5th Edition of Nursing World Conference

October 18-20, 2021 | Orlando, USA

October 18 -20, 2021 | Orlando, USA
NWC 2021

Lorraine W. Bock

Speaker at  Nursing World Conference 2021 - Lorraine W. Bock
The Pennsylvania State University College of Nursing, United States
Title : Nurse characteristics and the impact on quality


The release of the Institute of Medicine’s quality study in 2001, Crossing the Quality Chasm: A New Healthcare System for the 21st Century sparked a new challenge to healthcare providers to deliver safe, quality care to their patients. Since nurses constitute the majority of the healthcare workforce much of the research has focused on nursing’s contribution to quality and patient outcomes. The effect of nursing characteristics on patient outcomes and quality care has been the area of focus of much of this research and widely published in the literature. Research has focused on two primary categories of nursing characteristics: demographic data and emotional intelligence and personality traits. Quality of care and patient outcomes have been defined in many ways. Consistently the research has shown a correlation between nursing characteristics and quality care and patient outcomes. This presentation focuses on the characteristics of nurses and how to build successful nursing teams. Demographic data such as specialty certification status, years of experience, tenure on a unit, and level of formal education are all factors that contribute to the quality of care delivered to patients. Emotional intelligence, or the awareness that emotions drive behavior both positively and negatively and the importance of learning of how to manage those emotions, requires a high level of self-awareness, self-management, empathy, and social skills and also impact the quality of care patients receive. Other contributing factors in the quality equation include hospital teaching status, type of unit, unit skill mix, hospital safety culture, and total nursing hours per patient day. Knowing this information can assist management in developing care delivery teams with members that compliment thus providing the base for the deliver of care of the highest quality. The information is also important when hiring new staff to improve the selection process and minimize staff attrition.


Dr. Lorraine Bock obtained her BSN at Thomas Jefferson University, Philadelphia PA. She earned her MSN as a family nurse practitioner from the University of Pennsylvania. She completed her DNP at Robert Morris University in 2014. Her capstone project “Implementation of a Caregiver Support Program Using Interactive Video and Asynchronous Computer Technology – A Pilot Study,” focused on the needs of family caregivers. She is an Assistant Teaching Professor at the Penn State University College of Nursing. She was a contributing author to Nursing Clinics of North America’s special issue, “Building Innovative Nurse Leaders at the Point of Care.”