Title : Caring science communications
Abstract:
This presentation will explore how Sister Simone Roach’s 6 Cs of Caring in Nursing correlate to the 7 C’s of effective communication, principles that can be applied to both internal and external communications. According to Roach, caring is the underlying concept that forms the basis of what nurses do each and every day. Care is defined as: “the vehicle through which nurses interact with patients and assist them to cope with suffering, to find meaning in their experiences, to promote health and wellness and to die with dignity” (Roach, 1997). Roach’s six C’s of Caring influence the way in which we interact with patients and others from competence to comportment. Caring is the framework through which nurses implement the art and science of professional practice. The 6 Cs have a crucial impact on how patients experience nursing care, with communication being pivotal to this experience. The patient experience is a recognized indicator of the quality of care (Darzi, 2008), with communication being a major aspect. When communicating with others, do we demonstrate competence, compassion, commitment, confidence, conscience or moral awareness and comportment? The 6 C’s are very similar to the 7 C’s of effective communications -- complete, concise, considerate, clear, concrete, courteous and correct. The goal is for the communications to produce desired results such as an understanding between the parties. To accomplish that, depending on the audience, it’s important to do the research and understand the needs or values, beliefs or psychology of the person or group you are interacting with to be effective.
