All patients come to surgery with high expectations. Andrews Institute Ambulatory Surgery Center developed a credo/mission statement to ensure expectations are met or exceeded. In making Patient Satisfaction a priority our employees have risen to the challenge of adhering to our Mission Statement to be excellent.
This presentation will teach you the tools and techniques - some simple, others quite sophisticated - that have helped every member of the Andrews Institute Surgery Center team play an important role in delivering the best possible patient experience. This lighthearted and fun presentation reviews setting a foundation including patient expectations, communication flow and staff responses.
Data from twelve years of patient surveys and comments have been incorporated into this presentation. Topics will include; how to build a positive first impression, improving communication, what patients want as well as emergency responses.
In 2016 Andrews Institute partnered with IHI (Institute for Healthcare Improvement) to study Sustainability in the Ambulatory Surgery environment. The process and outcomes, including the achievement of improving the Institute’s employee Safety Culture Survey results to 95.02% will be discussed. Additional improvements have included an increase in staff personal development, team bonding, better staff morale and excellent overall quality.
When your staff feels good about what they do, the patients and caregivers benefit. Our job as healthcare workers is to adapt quickly to meet patient’s needs and expectations.
Audience Take Away:
100 Ways to Improve Your Patient Satisfaction provides tips and plenty of take always that can be applied to any healthcare setting.
- Satisfaction and outcomes highlight the role we as healthcare professionals provide our patients. This presentation provides staff engaging pathways to achieve higher and consistent patient satisfaction.
- Applying Sustainability practices correctly will improve safety and quality outcomes.