Title : Transforming a Health System to a High Reliability Organization and its Impact on Clinical Practice and Patient Safety
The journey of transforming a health system to a high reliability organization can be challenging but the impact on clinical practice and patient safety can be astounding. A systemic process can be put in place to change how staff think and practice. These changes will result in positive patient outcomes, staff empowerment and increased staff engagement. The speaker will review the strategies to hardwire processes that will embed principles of high reliability. The speaker will also review tools that staff can utilize to assure high reliability and improve patient outcomes. Examples of tools are: STAR—Stop, Think, Act, Review; CUS—voice concern, state one is uncomfortable, state clearly that there is a safety issue and stop the process. A staff education program will be shared. The outcomes achieved by implementing this process will also be shared.
The audience will be made aware of successful strategies of creating a high reliability organization that can be replicated in their own organizations. Examples of strategies are: daily multi-organization safety huddles; unit /department based huddles; unit based safety coaches; senior leader purposeful rounding, etcetera. Research has proven that the strategies have had an impact on reducing: serious safety events, falls, infection rates, pressure ulcer rates and other patient care outcomes. Hundreds of organizations in the United States have implemented this process and achieved positive results.