Nicole Zonin, BSN, RN, NEA-BC is the Director of Clinical Operations for a Medicare Advantage plan. She received her Bachelor degree from Western Carolina University and is presently in the Master of Nursing Leadership program. Her clinical practice specialties are in mental health, acute rehabilitation, and geriatrics. As a Graduate Assistant for the Baccalaureate programs at Western Carolina University for the 2020 – 2021 school year, she assisted with the research and geriatric classes with a focus on cultural diversity and mental health. Nicole presented research data5 at the STTI: Sigma’s 32nd International Nursing Research Virtual Congress.