Title : A conceptual model for improving the working conditions at selected public hospitals in mpumalanga province in South Africa
Abstract:
Purpose: The purpose of the study was to construct and describe a conceptual model to be used as a framework of reference to improve the working conditions in public hospitals in Mpumalanga province, South Africa for quality service delivery.
Research design and methods: A model construction research design was used to construct a conceptual model for improving the working conditions in public hospitals in Mpumalanga Province. Construction of the model was guided b Chinn and Krammers’ (2012) model of theory development and the Dickoff, James and Wiedenbach’s (1968) survey list. Construction of the conceptual model was facilitated by the findings of an empirical study which explored and described hospital employees’ perspectives on the status of working conditions in Mpumalanga Province.
Findings: The study suggests that improvement can only be achieved if employees and managers work interdependently for the betterment of the working conditions of their hospitals. Improvement should focus on enablers such as leadership commitment, infrastructure, resources, safety and security communications, decision making, interpersonal relationships, support and education and training.
