Title : Educational interventions to decrease the occurrence of lateral violence: A scholarly leadership project
Lateral violence (LV) is an encounter that leaves the victim feeling upset, threatened, humiliated, or vulnerable and can lead to ineffective communication and patient care. Lateral violence destroys the workplace environment. The effects of LV are accompanied by physical, emotional, and financial effects on hospital staff. Lateral violence increases staff turnover and job dissatisfaction. It also decreases patient satisfaction and is a threat to patient safety. The Joint Commission for Accreditation of Healthcare Organizations ([JCAHO], 2008) mandates that healthcare organizations have a policy and procedure for dealing with and educating providers on the topic of LV and disruptive behaviors. The significance of the problem directly affects patient care. The research demonstrates that LV leads to poor patient care and increased risks. Rosenstein and O’Daniel (2006) found that forty-six per cent of patients reported adverse events due to LV. In the Veterans Administrations Study ([VA], 2009) identified that seventeen per cent of patients experienced “pain or prolonged pain, delays in treatment, misdiagnosis, mistreatment, and death because of lateral violence”. This program was designed to increase awareness of LV in healthcare and identify factors that contribute to LV. The purpose of the project was to examine the effect of educational programs on decreasing the occurrence of and perceptions related to LV. This increased awareness around the topic of LV and the factors that contribute to its occurrence will then decrease the occurrence of LV. The LV educational program is a preemptive action to decrease the occurrence of LV in the workplace.
Audience Take Away:
• The listener will be able to list and identify educational interventions to decrease the occurrence of lateral violence.
• The listener will be able to list and identify methods for dealing with difficult people and situations.
• The listener will be able to list and identify behaviors that are associated with lateral violence.
• The listener will be able to list and identify work place complications related to lateral violence.