Healthcare (HC) workers have long dealt with mistreatment and abuse from patients and their families/friends. HC workers are often told that mistreatment comes with the job. Yet the increasing number of incidents and the levels of violence have dangerously escalated during and after the pandemic at an alarming rate. This session addresses the problems of violence against HC workers on several fronts. First, we examine how HC workers can maintain a sense of calm and peace with people through empathy and “relating” behaviors. Secondly, we discuss evading verbal and emotional attacks such as insults, name-calling, or disrespectful language through code words and safety gestures. Third, HC workers are taught basic self-defense techniques (such as releases, blocks, redirection, and escaping) to act appropriately when the situation becomes physically violent. Lastly, documenting the details of the incident is discussed so that leadership and security are correctly informed for future policy decisions and follow-ups. This session also emphasizes teamwork, communication, conflict management, and leadership when safety and security are compromised.
Audience Take Away Notes:
- Utilize verbal, psychological and tactical de-escalation concepts/techniques for difficult and potentially violent people
- Learn how to use the healthcare environment for evasion and safe places when necessary
- Develop communications and stealth safety gestures and code words for dangerous situations
- Provide the necessary details for documenting incidents to help with security and leadership
- Feel a better sense of empowerment and related to personal and workplace safety situations